Lexicon Apps.


Issues can have several aspects to them. Each issue in the system may have an urgency value assigned to it, based on the overall importance of that issue. Critical issues are the most severe and should be resolved in the most expedient way possible, taking precedence over all other issues. Low or zero urgency issues are minor, and should be resolved as time permits. Other details of issues include the customer experiencing the issue (whether external or internal), date of submission, detailed descriptions of the problem being experienced, attempted solutions or work-arounds, and other relevant information. As previously noted, each issue maintains a history of each change.